Shipping Policy

At Mart95, we are committed to providing our customers with efficient, reliable, and cost-effective delivery services. This Delivery and Shipping Policy outlines all the relevant details regarding the shipping process, delivery timelines, fees, and other related information for our global customers.

1. Shipping Destinations

Mart95 delivers to a wide range of countries around the world, including but not limited to:

• United States
• Canada
• United Kingdom
• Nigeria
• Other countries in Africa, Europe, and Asia

However, please note that we do not ship to countries that are currently under sanctions or embargoes imposed by the Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury or other relevant international bodies. These countries include, but are not limited to, the following:

• Cuba
• Iran
• North Korea
• Syria
• Crimea region of Ukraine
• Other countries or regions that may be added to the OFAC list or subject to sanctions

This policy is strictly enforced, and any orders placed from these countries or regions will be canceled and refunded.

2. Delivery Timeframes

Delivery times depend on the destination, shipping method, and product availability. Below is an estimate of delivery times based on regions:

• United States, Canada, United Kingdom: 7-14 business days
• Nigeria and other African countries: 10-20 business days
• Europe (other than the UK): 7-15 business days
• Asia (outside China): 10-25 business days
• Australia and New Zealand: 12-25 business days

Please be aware that delivery times may vary due to factors such as customs processing, shipping method chosen, or other unforeseen circumstances.

3. Shipping Methods

Mart95 offers a variety of shipping methods to cater to your needs:

• Standard Shipping: Economical shipping method with longer delivery times.
• Expedited Shipping: Faster shipping option for quicker delivery.
• Express Shipping: Premium shipping method for urgent orders.

You will have the option to choose your preferred shipping method during checkout, depending on the destination and product.

4. Shipping Fees

Shipping fees are determined based on the following factors:

• Destination: The shipping fee may vary depending on the country or region.
• Weight and Dimensions: The size and weight of the order can affect the shipping cost.
• Shipping Method: Standard, Expedited, or Express shipping options come with different fees.

To give you a better understanding of how fees are calculated, here’s a general breakdown:

• Flat Rate Shipping: Some items or orders may qualify for a flat shipping rate, which will be displayed at checkout.
• Weight-Based Shipping: For heavier or bulkier orders, shipping fees will be calculated based on the total weight and dimensions of the package.
• Location-Based Shipping: Delivery to certain remote or high-demand areas may incur additional shipping fees.

Shipping costs will be clearly displayed at checkout before you confirm your order. Customers are responsible for paying all shipping fees unless otherwise indicated through special promotions or offers.

5. Free Shipping

Mart95 offers free shipping on select items or orders that exceed a certain purchase value. The eligibility criteria for free shipping are as follows:

• Orders over $100 (or equivalent in other currencies) qualify for free standard shipping to selected countries.
• Free shipping promotions will be applied automatically at checkout when eligible.

6. Order Processing Time

• All orders are processed within 1-3 business days after payment is confirmed.
• During high-demand periods (such as holidays or sales events), order processing times may extend by an additional 2-3 business days.
• Orders are not shipped or delivered on weekends or public holidays.

7. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package. You can use this tracking information to monitor the status of your order as it progresses through the shipping process.

8. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional costs are not included in Mart95’s product or shipping prices. As the recipient, you are responsible for any import duties, taxes, or brokerage fees, which must be paid upon the package’s arrival in your country.

We recommend checking with your local customs office for more details on any potential fees that may apply to your order. Mart95 is not responsible for delays caused by customs or issues related to non-payment of import duties.

9. Undeliverable Packages

If a package is undeliverable due to an incorrect shipping address provided by the customer, missed delivery attempts, or refusal to accept the shipment, the package may be returned to Mart95. In such cases:

• Shipping fees are non-refundable.
• The customer will be responsible for the cost of re-shipping the order if a new delivery attempt is requested.

10. Damaged or Lost Shipments

In the rare event that your order arrives damaged or is lost in transit, please contact our Customer Support team within 5 business days of the delivery date. We will work with the shipping carrier to investigate and resolve the issue. Depending on the situation, we may offer one of the following solutions:

• Replacement of the damaged item(s)
• Refund of the purchase price (in accordance with our Returns and Refund Policy)
• Credit toward future purchases

11. Delivery Attempts

For orders that require a signature upon delivery:

• The shipping carrier will attempt delivery up to three times. After the final attempt, the package will be returned to us.
• If the package is returned due to missed delivery attempts, the customer will be responsible for the cost of re-shipping the item.

12. Remote Area Delivery

For deliveries to remote or rural areas, please note that shipping times may be longer than those stated in our delivery timeframes. Additional fees may also apply for delivering to hard-to-reach locations.

13. Disclaimer: OFAC Listed and Sanctioned Countries

Mart95 strictly adheres to international laws and regulations regarding trade and shipping. We do not ship to any countries, regions, or individuals listed under the sanctions or embargoes imposed by the Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury, as well as any other sanctioned entities under international law. This includes but is not limited to the following countries:

• Cuba
• Iran
• North Korea
• Syria
• Crimea region of Ukraine

Any orders placed from or shipped to these restricted countries will be automatically canceled, and a full refund will be issued to the customer. We encourage our customers to review the list of sanctioned countries or entities before placing their orders. For more information, please refer to the U.S. Department of the Treasury website or contact our support team for assistance.

14. Changes to the Shipping Policy

Mart95 reserves the right to update or modify this Delivery and Shipping Policy at any time without prior notice. Any changes to the policy will be reflected on this page, and it is the customer’s responsibility to review the policy before making a purchase.

15. Contact Us

For any questions or concerns regarding your delivery, please contact our Customer Support Team at:

• Email: support@mart95.com
• Phone: +2348057426080

We are here to assist you with any issues related to your order’s shipment or delivery.